Last Updated: 21 July 2026

Reliance Contracting UK LTD ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, contact us, request a quotation, make an enquiry, become a client, supplier or contractor, or otherwise interact with our business.

This Privacy Policy is intended to provide clear information about how Reliance Contracting UK LTD handles personal information in accordance with applicable UK data protection requirements, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, where applicable.

1. Who We Are

Company Name: Reliance Contracting UK LTD

Address:
151 Stockport Road
Timperley
Altrincham
England
WA15 7LT

Telephone: +44 7462 091457

Email: info@reliancecontracting.co.uk

Website: Reliance Contracting UK LTD

For the purposes of applicable data protection law, Reliance Contracting UK LTD may act as the data controller in relation to personal information that we determine how and why to process.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we may collect through:

• Our website and online contact forms
• Telephone and email communications
• Requests for quotations or consultations
• Construction and engineering project enquiries
• Client and customer relationships
• Supplier and subcontractor relationships
• Project planning and management
• Site visits and project communications
• Business correspondence
• Marketing communications, where applicable
• Other legitimate interactions with Reliance Contracting UK LTD

This policy does not necessarily apply to third-party websites or services that may be linked from our website.

3. Personal Information We May Collect

Depending on how you interact with us, we may collect different categories of personal information.

Identity Information

This may include:

• Full name
• Job title
• Company or organisation name
• Business role

Contact Information

This may include:

• Email address
• Telephone number
• Business address
• Project or site address
• Correspondence address

Project Information

When you contact us about construction, engineering or infrastructure services, we may collect information relating to your proposed or existing project, including:

• Project location
• Property or site details
• Project requirements
• Construction requirements
• Engineering requirements
• Utility infrastructure requirements
• Electricity or telecommunications project information
• Installation requirements
• Project specifications
• Drawings or plans you provide
• Photographs or other project-related documents
• Requested project timelines

Financial and Transaction Information

Where relevant to our business relationship, we may process information relating to:

• Quotations
• Invoices
• Payments
• Transaction records
• Billing information
• Payment status

Where payments are processed through a third-party payment provider or financial institution, we may not directly store complete payment card or banking credentials.

Communication Information

We may retain records of communications between you and Reliance Contracting UK LTD, including:

• Emails
• Contact form submissions
• Telephone enquiry details
• Quotation requests
• Customer service communications
• Complaints and feedback
• Project-related correspondence

Technical and Website Usage Information

When you use our website, certain technical information may be collected automatically, depending on our website configuration and the technologies used.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Website interaction information
• Cookie identifiers

Further information about cookies should be provided in our Cookie Policy.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit a website contact form
• Request a quotation
• Request a consultation
• Telephone us
• Email us
• Enter into a contract with us
• Provide information relating to a construction or engineering project
• Communicate with us during a project
• Submit feedback or a complaint
• Engage with us as a supplier, contractor or business partner

We may also receive personal information from third parties where lawful and appropriate, including professional advisers, contractors, project partners, publicly available sources or organisations involved in delivering a project.

Where we obtain personal information from another source, applicable transparency requirements may require us to provide relevant privacy information to the individual.

5. How We Use Your Personal Information

We may use personal information to:

• Respond to enquiries
• Provide requested information
• Arrange consultations
• Prepare quotations and estimates
• Assess potential projects
• Communicate about projects
• Enter into and manage contracts
• Deliver construction services
• Deliver engineering services
• Deliver utility infrastructure projects
• Provide technical consultancy
• Coordinate construction installation services
• Manage project planning and delivery
• Coordinate project handovers
• Provide agreed post-completion support
• Manage payments and invoices
• Maintain financial and business records
• Manage supplier and contractor relationships
• Respond to complaints
• Protect our legal rights
• Meet legal, regulatory and compliance obligations
• Maintain website security
• Improve our website and services
• Send marketing communications where permitted by applicable law

We will seek to use personal information only for purposes that are compatible with the reason it was collected, unless another use is permitted or required by law.

6. Our Lawful Bases for Processing

Under UK data protection law, organisations need an appropriate lawful basis when processing personal information. The appropriate basis depends on the particular purpose and circumstances of the processing.

Depending on the circumstances, we may rely on:

Contract

We may process your personal information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

For example, this may include:

• Preparing a quotation
• Processing a project enquiry
• Managing an agreed construction project
• Providing contracted services
• Managing payments

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

This may include:

• Managing business relationships
• Responding to certain business enquiries
• Improving our services
• Protecting our business and website
• Preventing fraud or misuse
• Maintaining appropriate business records

Where we rely on legitimate interests, we should assess whether the processing is necessary and balance our interests against the rights and interests of affected individuals.

Legal Obligation

We may process personal information where necessary to comply with legal or regulatory obligations.

This may include certain:

• Tax requirements
• Accounting requirements
• Legal record-keeping requirements
• Regulatory obligations
• Lawful requests from authorities

Consent

Where appropriate, we may rely on your consent.

Where processing is based on consent, you may withdraw your consent at any time, although this will not affect processing that was lawful before consent was withdrawn.

Electronic direct marketing and certain cookie technologies may also be subject to the Privacy and Electronic Communications Regulations (PECR), depending on the circumstances.

7. Marketing Communications

We may send marketing communications where we have an appropriate lawful basis and where applicable electronic marketing rules permit us to do so.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where one is provided.

Withdrawing from marketing communications will not prevent us from contacting you about an active project, contract, invoice, enquiry or other necessary service-related matter.

UK electronic marketing activities may be subject to both data protection requirements and PECR.

8. Sharing Your Personal Information

We do not sell your personal information.

Where necessary and lawful, we may share relevant personal information with third parties involved in operating our business or delivering services.

These may include:

• Employees and authorised personnel
• Contractors and subcontractors
• Engineers and technical consultants
• Architects and other project professionals
• Suppliers
• Utility providers
• Telecommunications or electricity infrastructure partners
• IT and website service providers
• Cloud hosting providers
• Email service providers
• Accountants
• Auditors
• Insurers
• Legal advisers
• Professional advisers
• Government authorities
• Regulators
• Law enforcement agencies where legally required

We aim to share only information reasonably necessary for the relevant purpose.

Where appropriate, contractual or data-sharing arrangements may be used to clarify how personal information should be handled. ICO guidance describes data-sharing agreements as good practice in appropriate circumstances.

9. International Transfers

Some third-party technology, cloud, hosting, communication or other service providers may process personal information outside the United Kingdom.

Where a transfer of personal information is subject to UK international data transfer rules, we will seek to ensure that an appropriate lawful transfer mechanism or safeguard is in place where required.

The requirements depend on the destination and circumstances of the transfer.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet contractual, accounting, tax, regulatory and legal requirements.

Retention periods may vary depending on:

• The nature of the information
• The nature and duration of the project
• Contractual requirements
• Legal obligations
• Potential disputes or legal claims
• Regulatory requirements
• Business record-keeping needs

When personal information is no longer required, we will seek to securely delete, anonymise or otherwise dispose of it in accordance with our applicable retention practices.

ICO guidance emphasises that organisations should explain how long information will be kept and should not retain personal information unnecessarily.

11. How We Protect Your Personal Information

We take reasonable and appropriate measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Unlawful disclosure
• Misuse
• Alteration
• Destruction

Measures may include access controls, secure systems, password protection, appropriate staff access restrictions and other organisational or technical safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

• Essential website functionality
• Security
• Remembering user preferences
• Website performance
• Analytics
• Understanding website usage

Where required by applicable law, non-essential cookies should only be used after obtaining appropriate consent.

Users should be given clear information about the cookies or similar technologies used, their purposes, relevant third parties and how long they operate.

Please refer to our separate Cookie Policy for further information.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to be informed about how your personal information is used
• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request erasure in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• Rights relating to certain automated decision-making and profiling
• The right to withdraw consent where processing is based on consent

These rights are not absolute and may depend on the lawful basis and circumstances of processing.

You also have a right to request access to personal information held about you, commonly known as a Subject Access Request (SAR).

14. How to Exercise Your Rights

To exercise a data protection right, please contact us:

Email: info@reliancecontracting.co.uk

Telephone: +44 7462 091457

Address:
Reliance Contracting UK LTD
151 Stockport Road
Timperley
Altrincham
England
WA15 7LT

We may need to verify your identity before responding to certain requests.

We will handle valid requests in accordance with applicable data protection law.

15. Your Right to Object

You may have the right to object to certain processing of your personal information, particularly where processing is based on legitimate interests or involves direct marketing.

You can contact us using the details provided in this Privacy Policy to raise an objection.

The ICO states that where the right to object applies, it should be brought to people's attention clearly.

16. Automated Decision-Making and Profiling

We do not currently intend to use personal information for solely automated decision-making that produces legal or similarly significant effects on individuals.

If this changes, we will update this Privacy Policy and provide relevant information where required by law.

17. Children's Privacy

Our construction, engineering and infrastructure services are primarily intended for adults, businesses and organisations.

Our website and services are not specifically directed at children, and we do not knowingly seek to collect children's personal information through our general business enquiry processes.

If you believe a child has provided personal information to us inappropriately, please contact us.

18. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of independent third-party websites.

We encourage users to review the privacy policies of any third-party website they visit.

19. Business Transfers

If Reliance Contracting UK LTD undergoes a merger, acquisition, restructuring, sale of assets or other business transfer, relevant personal information may be transferred as part of that transaction where lawful.

Any such information will remain subject to applicable data protection requirements.

20. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can review and address your concern.

You may also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office

Information about contacting the ICO and submitting complaints is available through its official website.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business operations
• Our website
• Our services
• Technology
• Data processing activities
• Legal or regulatory requirements

The latest version will be published on our website with an updated "Last Updated" date.

We recommend reviewing this Privacy Policy periodically.

ICO guidance also recommends keeping privacy information under review and up to date.

22. Contact Us

If you have questions about this Privacy Policy or how Reliance Contracting UK LTD handles your personal information, please contact:

Reliance Contracting UK LTD
151 Stockport Road
Timperley
Altrincham
England
WA15 7LT

Telephone: +44 7462 091457
Email: info@reliancecontracting.co.uk